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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 4	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 5	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 6	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 7	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 8	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A. Measurement and reading
B. Employee
C. Business role
D. Territories

Answer: C,D

NEW QUESTION # 19
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Send an email to SAP Cloud Support.
B. Implement the provided Hot Fix number.
C. Report a ticket.
D. Create an incident.

Answer: D

NEW QUESTION # 20
What can you use to create tickets based on conditions?

A. Maintenance plan
B. Workflow rule of type Action
C. The Ticket Creation action in the Tickets work center
D. Activity planner

Answer: B

NEW QUESTION # 21
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

A. Create a Cloud data source
B. Create a joined data source
C. Create a report based on the Tickets data source
D. Create an interactive dashboard

Answer: B,D

NEW QUESTION # 22
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

A. An active service contract must be added to the installed base.
B. A customer needs to be assigned to the installed base.
C. At least one registered product must be assigned to the installed base.
D. The installed base must be set to active status.

Answer: C,D

NEW QUESTION # 23
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Online C-C4H51-2405 Training - C-C4H51-2405 New Practice Questions

SAP C-C4H51-2405 Exam Syllabus Topics:

C-C4H51-2405 New Practice Questions, C-C4H51-2405 Valid Test Pattern

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q18-Q23):

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Max Ward Max Ward

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Online C-C4H51-2405 Training - C-C4H51-2405 New Practice Questions

SAP C-C4H51-2405 Exam Syllabus Topics:

C-C4H51-2405 New Practice Questions, C-C4H51-2405 Valid Test Pattern

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q18-Q23):